This happened in 2002, when a customer complained that our vertical milling machine tool equipment had problems.The customer can not use the machine when it is reworked.It was already more than 10 o’clock in the evening, and we summoned the meeting.
After understanding we found that it is a vertical milling machine XQ6226, customers in the use of our accessories to re-processing can not meet the requirements. We called the design director overnight to study how to solve the problem. At first we were confused why we sold more than 100 sets of this type of milling machine has not found such a problem. Through the analysis, we understand that many customers have purchased this machine but rarely use or simply do not use this feature.
Designers are designed to consider adding horizontal milling to vertical milling machines, but only as an auxiliary function, only for small workpieces or very simple processes. Because this customer made such a request, so we uphold the concept of customer service, to consider how to be in the original vertical mill machine based on the increase in horizontal milling system? In this machine to increase the horizontal milling structure is easy, so we overtime to design a vertical & horizontal milling machine. After returning to the customer, the customer soon promised to purchase another one.
It was already a little early in the morning, and I suddenly thought that while adding the horizontal mill system, there was a problem when the customer used the horizontal milling cutter, because the milling arm was short and could not be fitted with a horizontal milling cutter. I called the technician together to discuss the problem, the time is already more than 2 am. I made it possible to lengthen the vertical gearbox, which is theoretically possible. But the weight of the gearbox is large, too long will affect the stability of the machine. So we reinforce the structure of the gearbox base.
I would like to tell you that the realization of a function can not only consider the part, but to consider the whole. This is a high demand for an engineer. The following is a brief introduction to this universal milling machine XQ6226W.